Shipping Conditions

www.sexshop4u.co.uk will send orders through the transport agency in agreed delivery mode according to destination and chosen agency. Due to circumstances beyond the control of www.sexshop4u.co.uk, will not be able to guarantee the delivery of the product if the agency does not fulfill its agreed delivery commitments, not being responsible in any case for delays due to non-compliance with delivery by transport agencies or customs problems. www.sexshop4u.co.uk performs the intermediation service between the end users and the logistics agencies, guaranteeing a good general operation and processing the claim to the Logistics agency in case of delay, communicating the resolution via email from the Logistics agency.

However, the shipment can be tracked in the Order history by logging into www.sexshop4u.co.uk or by contacting us on https://sexshop4u.co.uk/contact/ .

Warranty

All the products that we offer on site www.sexshop4u.co.uk have a 1-year guarantee from the invoice date (Certain brands reduce the guarantee to 1 year by specifying it in the product’s technical sheet). This warranty does not cover damage caused by improper use or normal wear and tear of the products. The manipulation or variation of any product (wiring, soldering, opening base plates etc …) will automatically void the warranty.

In no case will the guarantees cover the returns of gifts or gifts.The deadline for claiming damages caused by transport is 14 calendar days from delivery.In the case of Products with APP; The data you have stored on any device is not covered by the product warranty.It is always convenient that you keep a backup copy of your documents, images and videos. After 14 days from delivery, the transport costs derived from a warranty return as well as the new shipment will be borne by the customer.To proceed with the guarantee it will be necessary to send the product with its original packaging.

Return Policy

What is the deadline to make a return? – 14 calendar days from delivery for products that you have received and do not want it. 1 Years for products that do not work and you need the guarantee (See previous paragraph guarantees)

Who pays the shipping costs when making a return? – If the product is exchanged or returned because you do not like it or decline your purchase, the shipping costs must be paid by you. If the product is damaged and you want the guarantee, the postage is assumed by Sexshop4u, within a period of 14 days from the original delivery. If you have exceeded this period, the postage is paid by you.

How long does it take to pay me back? – As soon as your return package arrives, a maximum of 10 business days.

How do I get my money back?  – The refund is generated in your balance account, however once your balance account has been verified, you can request

Are there any items that I cannot return? – Yes, some products cannot be returned, they are personal hygiene products including Lingerie Articles, we accept returns as long as their hygiene has not been altered and they maintain the same conditions in which they were sent, if the product has been unsealed or has symptoms of having been tampered with, we will not accept the return. We always guarantee that the hygiene chain remains intact.

– The goods must be unused
– The goods must be in their original condition & packaging (including shrink wrapping, seals etc)
– The good must be received by us within 14 days from the day you receive your order

How do I process the return? – To process fill out the RMA form, (Return Merchandise Authorization) here. It is necessary that the product has not been used and keep its seal or original packaging intact. Packaging in which any type of sticker, adhesive paper or similar has been affixed by the buyer will not be accepted. Please get in touch in writing if you have any items to return (faulty or unwanted) to find out our returns address and instructions.

Please  request for a product return through [email protected] email  and wait for us to email you a returns label and return instructions.

Please send the item back to us with a note stating the reason for return, the preferred outcome (exchange or refund) and the order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.

Delivery Information

Larger or heavier deliveries may require a signature to confirm receipt. If a signature cannot be obtained the carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office they will leave a ‘while you were out’ card telling you when and where you can collect it from or how to rearrange delivery.

There are five options for UK delivery:

– £2.80 (+VAT) for Royal Mail 48 (untracked & uninsured) Delivery usually taking 2-5 working days

– £3.60 (+VAT) for Royal Mail 24 (untracked & uninsured) Delivery usually taking 1-2 working days

– £3.11 (+VAT) for Royal Mail 48 Tracked Delivery usually taking 2-5 working days

– £4.95 (+VAT) for Royal Mail Tracked 24 Delivery, arrives in 1-2 days

– £5.95 (+VAT) for UK Mail Next Working Day Tracked Delivery, delivered the next working day (Saturday and Sunday excluded)*

Discreet Billing and Packaging

Your privacy is of the utmost importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items. The name Sexshop4u will not be displayed anywhere on the packaging. No reference to the items contained in the parcel will be found on any of our outer packaging. Your credit or debit card statement will show only the name ‘Market Click Limited’.

Import Duties & Taxes

If you order products from Sexshop4u for delivery to an international destination, your order may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.

Coronavirus Updates (Royal Mail info)

Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you’ll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.

We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times.

To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery offices.

Our delivery operation is a key part of keeping the country moving. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.

We thank you for your support and patience.

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